Laptop Battery Direct Reviews | Customer Service Reviews of laptopbatterydirect.com.au

**** OliverVerified Buyer

2025-12-06

Product was dispatched within a few days and at my door within a week. Easy to install especially as the appropriate tools were included. Very Happy customer. Thanks Peter O

Replied by laptopbatterydirect.com.au

Dear Peter, Thank you so much for your feedback. We’re really glad to hear the delivery was quick and that the included tools made installation smooth and hassle-free. If there’s anything else you need as you continue using the product, just let us know — we’re always here to help. Thanks again for choosing us, and enjoy your new battery! Best regards, laptopbatterydirect.com.au Team

****er SharpVerified Buyer

2025-12-02

This is same as the original acer battery that comes with the laptop and its a good battery replacement.

Replied by laptopbatterydirect.com.au

****l SmollettVerified Buyer

2025-12-02

The battery is still usable at present, and if possible, we will continue to evaluate it later.

Replied by laptopbatterydirect.com.au

**filyVerified Buyer

2025-11-30

Needed a new battery instead of spending an arm and leg we got this one

Replied by laptopbatterydirect.com.au

**olynVerified Buyer

2025-11-28

After purchasing and installing the battery, the inital first few months were fine. The battery worked as intended. However, after 10-11 months of little to no use, the battery faulted and no longer works. Although they offer a 12 month warranty, Australian Consumer Law entitles all consumers who's products have suffered a major fault to a replacement or refund regardless of company policy. Edit: They refuse to comply with Australian Consumer Law, by denying refunds beyond their stated period. They fail to understand that Australian Consumer Law applies IN ADDITION TO company warranties. Despite quoting legislation and official government websites. I have received the same "it is not covered by our warranty" so a refund cannot be processed. The support team (if there even is one) feels like youre speaking to a robot. And any questions left in the email do not get answered. The company is based in Hong Kong China, and i assume this is where the customer service is based from. Despite being non-australian, as they trade within australia, they must follow all Australian laws, regulations and rules, including Australian Consumer Law. Their parent company is Aostlecell, which i assume they do not want to trade under as the reviews for their company are far below poor. I would never advise anyone to buy anything from Aostlecell or its other websites, knowing how poor the quality of their batteries are or the absence of customer service.

Replied by laptopbatterydirect.com.au

Dear Customer, Thank you for your feedback. We would like to clarify the details regarding your case: Order Date: 20 October 2024 Delivery Date: 2 November 2024 First Contact Us Date: 19 November 2025 According to our warranty policy (https://www.laptopbatterydirect.com.au/help/warranty.aspx), the warranty period for this product is 12 months from the date of delivery. When you contacted us on 19 November 2025 regarding an issue with the battery, the warranty period had already expired. We fully understand that this may be disappointing, and we sincerely apologise that we are unable to offer a free replacement or full refund once the warranty has ended. To assist you as much as possible, our customer service manager offered you a special discount for a second purchase as a goodwill gesture. If you have any further questions or need additional assistance, please feel free to contact us at any time. Thank you again for your understanding and for giving us the opportunity to clarify the situation. Sincerely, LaptopBatteryDirect.com.au Customer Support Team