Shipping Methods

Shipping MethodsShip ToEstimated Delivery TimeShipping Cost
Australia Post Australia 10-14 business days AUD $5.99
Australia Post Australia (If item location: Regents Park, NSW)
If your address is in NSW, delivery time is just 1-3 days. 		3-5 business days AUD $5.99
NZPost New Zealand 8-12 business days AUD $7.99
USPS United States 10-15 business days AUD $7.99
CanadaPost Canada 12-18 business days AUD $9.98

Shipping FAQ

Generally, orders cannot be changed once they have been placed. However, if you contact us immediately after placing the order, we will try our best to accommodate the change(s). If the order has already been shipped out, we can not make any changes.
Normally we will send you one tracking number on the Next business days, if you have any questions please click here to contact us, our customer service center will respond within 24 hours.

Disclaimer for Packages Marked as Delivered but Not Received

If you encounter a situation where the logistics system shows the package as "delivered" but you have not actually received it, we would like to clarify the following points to facilitate better communication and resolution:

Definition of Responsibility

Once a package is marked as "delivered", our responsibility, along with that of the logistics company, is to ensure that the package is delivered to the address you provided. If you have not received the package, we will actively assist you in locating it and filing a claim with the logistics company. However, any losses or inconveniences that arise, unless caused by our intentional or gross negligence, may not be entirely our responsibility.

Resolution Steps

  • 1 Contact us immediately: Please reach out to our customer service team (via phone, online chat, email, etc.) as soon as possible, providing detailed order information and a description of the undelivered package.
  • 2 Assistance with investigation: We will contact the logistics company to request an internal investigation and provide the necessary evidence or a suitable solution.
  • 3 Claim application: If, after investigation, the package is confirmed lost or unrecoverable, we will assist you in filing a claim with the logistics company and, according to their regulations and procedures, will make every effort to secure your rightful compensation.